These Terms of Service ("Terms") govern your access to and use of the Ecstaticloud enterprise infrastructure, edge networks, and consulting services (collectively, the "Services"). By provisioning a cluster, signing an Enterprise Agreement, or accessing our APIs, you agree to be bound by these Terms.

1. Service Level Agreement (SLA)

We proudly engineer our systems for extreme high-availability. Ecstaticloud guarantees a 99.999% uptime SLA for all Enterprise-tier managed database clusters and edge routing networks.

Downtime is defined as a total loss of external connectivity across all deployed availability zones within a specific region. In the event we fail to meet this SLA, you are entitled to service credits as outlined in your specific Master Services Agreement (MSA).

2. Acceptable Use Policy

Our infrastructure is built for scale, but it must be used responsibly. You agree NOT to use the Services to:

• Host, distribute, or execute malicious software, ransomware, or botnet command-and-control architectures.
• Launch Distributed Denial of Service (DDoS) attacks or engage in network scanning/penetration testing without prior explicit written authorization from our Security Operations Center (SOC).
• Mine cryptocurrencies on shared-tenant clusters (allowed only on dedicated bare-metal provisioning).

3. Customer Responsibilities

While Ecstaticloud operates the underlying cloud hypervisors, network fabric, and managed Kubernetes control planes, you remain responsible for:

• The security of your application code and third-party dependencies.
• Proper configuration of Identity and Access Management (IAM) policies within your tenant namespace.
• Managing the encryption keys for application-layer secrets (unless utilizing our Managed KMS).

4. Limitation of Liability

To the maximum extent permitted by law, Ecstaticloud shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or related to your use of the Services, even if advised of the possibility of such damages.

Our total aggregate liability under these Terms is strictly limited to the total amount paid by you for the Services in the three (3) months preceding the incident giving rise to the claim.

5. Termination

We reserve the right to immediately suspend or terminate your access to the Services if we detect a severe violation of the Acceptable Use Policy that threatens the stability or security of our network fabric or other tenants.